Court Tech trends shaping Digital Justice
Justice systems worldwide are under increasing pressure, as legal complexity rises, and more people rightfully demand access to justice. Digital transformation is the key for courts to keep pace. Digital justice is an immense chance to improve the lives of millions of people, but only if the technology is understood and implemented fast.
Drivers of Digital Justice
Globally, the digitalization of justice systems is just beginning and generally lagging behind the digital transformation of the rest of society. This has led to a widening gap between the expected user experience, for both consumers and businesses, and the actual services provided by the courts.
Status quo of Digital Justice Transformation
The current state of digital justice can be understood using an adapted version of the three-layer framework that was previously developed for private legal technology: it differentiates between enabler, process support, and substantial law solutions. Compared to other parts of the legal system, courts and public offices are several years behind in technology adoption. Despite recent incentives to innovate during the COVID-19 pandemic, even economically strong countries risk missing the boat when it comes to future readiness. Insufficient hardware and software infrastructure, budget issues, a hindering mindset, and fear of personal disadvantages among stakeholders are all to blame.
International Best Practices
Saudi Arabia, Los Angeles, New York, Austria, Canada, Singapore, and the United Kingdom are leading in justice digitalization. They demonstrate several key traits that aid the successful digital transformation of a justice system. The adoption of software development best practices from the private sector, early, strong, and decisive leadership, user-centricity, and openness to process optimization and data-based strategies, have helped them manage the relevant changes.
Future of Digital Justice
Digital justice enables faster, more efficient case management and the effective resolution of legal conflicts, better working conditions within courts, and greater access to the legal system. Countries that strive for these positive results require a bold vision at the outset, purposefully designed governance, and an adapted legal framework to ring in the required paradigm shift. For help, they can tap into a young generation of judges, clerks, and other civil servants who are eager to bet on technology to advance their country and their careers.